Privacy policy

Last updated: 11 August 2026

Grilliant ("we", "us" or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and the choices available to you when you visit our website, join our waitlist, make a purchase or otherwise interact with Grilliant.

Grilliant operates in Australia and currently sells and ships products within Australia.

Information we collect

The personal information we collect depends on how you interact with us and may include:

  • your name

  • email address

  • phone number

  • billing and shipping address

  • order and transaction details

  • information you provide when contacting us

  • marketing preferences

  • information about how you use our website, such as your IP address, browser, device information and pages viewed.

When you make a payment, payment information is processed through our payment service providers. We may receive limited payment and transaction information, but we do not generally receive or store your full payment card details.

We do not generally seek to collect sensitive personal information.

How we collect your information

We may collect personal information directly from you when you:

  • join our waitlist or mailing list

  • place an order

  • contact us with a question or request

  • interact with our website or marketing

  • otherwise provide information to us.

Some information is collected automatically when you use our website through cookies, pixels and similar technologies.

We may also receive information from service providers that help us operate our website, process payments, fulfil orders, deliver advertising or understand how our website and marketing are performing.

How we use your information

We may use your personal information to:

  • process and fulfil orders

  • arrange shipping and delivery

  • communicate with you about your order

  • respond to enquiries and provide customer support

  • manage our waitlist and email communications

  • send marketing communications where you have agreed to receive them

  • operate, maintain and improve our website

  • understand how customers interact with our website and marketing

  • measure the performance of our advertising

  • prevent fraud, misuse or security issues

  • comply with our legal obligations

  • protect our rights and the rights of our customers.

We only use personal information for purposes connected with operating Grilliant or as otherwise permitted or required by law.

Marketing communications

If you join our waitlist, subscribe to our emails or otherwise agree to receive marketing communications, we may send you information about Grilliant products, launches, offers and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at hello@grilliant.com.au.

Unsubscribing from marketing communications will not prevent us from sending necessary service messages relating to an order or transaction.

Cookies, analytics and advertising

Our website and service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, measure advertising performance and improve our marketing.

This may include information such as your device type, browser, IP address, website activity and interactions with advertisements.

Some of this information may be processed by third-party analytics, ecommerce or advertising providers.

Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information when you visit or make a purchase from our store in order to provide the ecommerce services that allow us to operate our website, checkout and online store.

Where Shopify's enhanced services or Shopify Network Intelligence features are enabled, Shopify may also process information about your interactions with our store together with information from your interactions with Shopify and other Shopify merchants. This may be used to provide services including personalisation, analytics, security, fraud prevention and more relevant advertising.

Information processed through Shopify may be shared with Shopify and its service providers and may be processed or stored outside Australia.

For more information about how Shopify handles personal information, please refer to the Shopify Consumer Privacy Policy.

When we share personal information

We may disclose personal information where reasonably necessary to operate our business, including to:

  • Shopify and ecommerce service providers

  • payment processors

  • shipping, logistics and delivery providers

  • website hosting and technology providers

  • analytics and advertising providers

  • email and marketing service providers

  • professional advisers where required

  • government agencies, regulators or law enforcement where required by law.

We do not sell customer contact lists or personal information to third parties.

We only provide service providers with information reasonably necessary for them to provide their services to us.

Overseas processing

Some of the service providers we use, including Shopify and providers of technology, analytics, advertising and payment services, may store or process personal information outside Australia.

The countries involved may vary depending on the provider and the infrastructure they use.

Where appropriate, we take reasonable steps to use reputable providers and protect personal information handled on our behalf.

How we protect and retain information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

We also rely on established third-party providers, including Shopify and payment providers, to securely process and store information used to provide their services.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes and meeting legal obligations. Information that is no longer reasonably required may be deleted or de-identified where appropriate.

Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

You may also contact us if you would like us to delete personal information where it is no longer required, subject to any legal or legitimate business requirements that require us to retain it.

To make a request, email hello@grilliant.com.au.

We may need to verify your identity before responding to certain requests.

Privacy enquiries and complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact us at:

Grilliant
Email: hello@grilliant.com.au

We will review privacy enquiries and complaints and aim to respond within a reasonable period.

If applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) regarding the handling of your personal information.

Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites or services that we do not control, and we recommend reviewing their privacy policies separately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

The latest version will be published on our website and the "Last updated" date at the top of this policy will be updated when changes are made.

Contact us

For questions about this Privacy Policy or how we handle personal information, please contact:

Grilliant
hello@grilliant.com.au